The Simpsons as a Software Model

Like most things in life, The Simpsons show us the way. Or, rather in this case, the way NOT to do something. In "Oh Brother, Where Art Thou?" Homer gets to request all the features he wants in his dream car. In effect, he gets to design the car himself. You can see the result on the left. That's like what happens if our customers get all the features they ask for.

Our end product ends up looking like that. Lots of features "stuck on" with very little concern for the overall design. Sure, it will work, and come out as a finished product, but the true art of software comes from taking all those features and still producing a cohesive, solid design. But, like most designs that are "customer-driven," it is way over budget (at least it's not behind schedule, as well). Now, if you're in a market where you can continue to charge the customer to make up the budget, that's a feature, and probably a goal. However, in the real world (and the Simpson's world as well), an ugly, poorly designed product won't sell.

So how do we get from Homer's vision (which, incidentally, he was quite pleased with) to a mass-market friendly one including all the features the customer requested? One simple step that seems to be largely overlooked is "Saying No." I can't believe I've even got to put this down, but if the customer makes an outrageous request, saying no (and explaining what we should do instead) will cut the largest potential budget/schedule over-runners. For example, I'm currently supporting a custom data synchronization engine for my current project. Now, we are using a database that supports replication, but it is not available. If we'd just said "No" (and for the record I said "No" but my managers didn't care, because they didn't want to say "No" to our customer), we would be able to use the built-in replication. But we didn't. C'est la vie.